The website Rocha Beach House (www.rochabeachhouse.com) is owned by Onda da Rocha, Lda, headquartered at Av. Tomás Cabreira, Ed. Rochamar, Loja 5, 8500-802 Portimão, Portugal.
VAT Number: 513709770, registered with the Commercial Registry of Faro.
Contact:
+351 282 039 707
info@rochabeachhouse.com
These Terms of Service govern the use of the Rocha Beach House website, including the online shop, service bookings, and integrations with third-party platforms (Shopify, ClickMenu.ai, Uber Eats, and Anny.co). By using the site, you agree to be bound by these Terms.
The use of the Rocha Beach House online shop and making purchases is restricted to individuals 18 years of age or older. Minors may only place orders with authorisation from their legal guardian.
Users agree not to use the website for unlawful or abusive purposes, including attempts to gain unauthorised access, use of bots, or any action that could harm the normal functioning of the platform. Rocha Beach House reserves the right to suspend or close accounts in case of violations.
- Online Shop (Shopify): clothing, accessories, surfboards, and surf gear.
- Poké Bar: orders via ClickMenu.ai (take-away/eat-in) or Uber Eats (delivery).
- Coworking: reservations through Anny.co (payment made on-site).
- Activities: online bookings for surf lessons, SUP tours, rentals, workshops, and events with integrated payment.
- All prices are in euros (€), including VAT.
- Shipping costs (when applicable) are shown during checkout.
- Payments are processed by Shopify, ClickMenu.ai, Uber Eats, or on-site (coworking).
- Rocha Beach House does not store customer payment data; all transactions are handled through certified secure platforms (SSL / 3D Secure).
- All orders include an electronic invoice, sent by email once the order has been confirmed.
Product availability depends on stock. If an item is unavailable after ordering, the customer will be contacted within 48h to choose between:
a) replacement with a similar item,
b) full refund,
c) cancellation of the order.
- Orders are shipped via contracted carriers (e.g., CTT).
- Average delivery times: Portugal mainland 2-5 business days; Islands 3-7 days; Europe 2-9 business days.
- If an order is not delivered within 30 days of confirmation, the customer may cancel and request a full refund.
- If the order shows visible damage upon delivery, the customer must refuse acceptance or report the issue within 24h.
- More than 48h before activity: full refund.
- Between 48h and 24h before activity: free rescheduling (valid for 6 months).
- Less than 24h before activity/no-show: no refund.
- Cancellation by Rocha Beach House (e.g., unsafe weather conditions): choice of full refund or free rescheduling.
- Customers are responsible for the correct use of rented equipment.
- In case of loss or damage, a repair or replacement estimate will be provided and must be paid by the customer.
- Rentals do not include personal insurance; the customer assumes full responsibility for use.
- Customers have 14 days from receipt of the order to exercise their legal right of withdrawal, without giving a reason.
- Products must be returned in perfect condition, unused, with original tags and packaging.
- Customers bear the cost of return shipping, except in cases of defect or error by Rocha Beach House.
- Refunds are processed by the same payment method within 14 days after receipt of returned goods.
- As an alternative to a refund, customers may choose to:
-Exchange for another product, or
-Receive store credit (voucher) for future purchases.
- All products sold by Rocha Beach House are covered by the 3-year legal conformity warranty, in accordance with Portuguese law (Decree-Law 84/2021).
- In case of defect, the customer may request repair, replacement, price reduction, or cancellation of the contract.
Product photos are for illustrative purposes only. While every effort is made to ensure accuracy, minor variations in colour, size, or finish may occur without affecting product quality.
- Customer data is processed in accordance with the GDPR and the Rocha Beach House Privacy Policy.
- Purposes include order and booking management, customer communication, and legal compliance.
- Customers may exercise their rights (access, rectification, deletion, portability, objection) by contacting info@rochabeachhouse.com.
Nothing in these Terms excludes or limits Rocha Beach House’s liability in cases of fraud, willful misconduct, or gross negligence, nor does it affect customers’ statutory rights under Portuguese and EU law.
Rocha Beach House is not liable for service failures caused by force majeure (e.g., strikes, power failures, internet outages, natural disasters).
- In case of dispute, Portuguese law applies, and the courts of Faro have jurisdiction.
- Customers may also resort to an Alternative Dispute Resolution Entity (ADR) or to the EU Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr.
Rocha Beach House may revise or update these Terms at any time. The applicable version will always be the one published on the website at the time of order or booking.
Last updated: September 2025